Website Terms and Conditions for the Sale of Merchandise


These terms may have changed since you last reviewed them

SaxaVord UK Spaceport is the trading name of Shetland Space Centre Ltd (“We”). We are a limited company registered in Scotland under company number SC575537 and have our registered office at Orbital House, 15 Castle Road, Grantown on Spey, PH26 3HN.

All orders for goods placed by you via the online order form shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order unless all details requested have been provided correctly.

Where to find information about us and our products

You can find everything you need to know about us, SaxaVord UK Spaceport, and our products on our website before you order. We also confirm the key information to you in writing after you order, by email.

Our online shop is for use by residents of the United Kingdom only.

Sale of merchandise outside of the UK is not available at this time. These Terms and Conditions are for the Sale of Merchandise to consumers only. We are happy to supply your business with merchandise on an individual order basis. For all business merchandise enquiries, please contact



Our store is hosted by Woo Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Woo Commerce’s data storage.

We use Woo Commerce to accept payments allowing you to use your credit/debit card for payment.

When you buy from us you are agreeing that:

We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and we accept it when we dispatch or supply the product.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can’t verify your age (if a product is age-restricted), because you are located outside the UK, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We’re not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown or its packaging may be slightly different.

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product.

How to let us know. To let us know you want to change your mind, contact

You have to return the product at your own cost. You have to return and purchased products to us within 14 days of your telling us you have changed your mind. Returns are at your own cost.

You can post the product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns please contact

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you. If your product hasn’t been delivered we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your product

Return the product to us. If you think there is something wrong with your product, you must contact

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

We can change products and these terms

Changes we can always make.

We can always change a product to reflect changes in relevant laws and regulatory requirements

We can suspend the supply of a product. We do this to:

·         deal with technical problems or make minor changes;

·         update the product to reflect changes in relevant laws and regulatory requirements; or

·         make changes to the product

We can withdraw products

We will refund any sums you’ve paid in advance for products which won’t be provided.

We don’t compensate you for all losses caused by us or our products

Our liability to consumers;

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

·         Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

·         Caused by a delaying event outside our control. We’re not responsible for delays outside our control.

·         Avoidable. Something you could have avoided by taking reasonable action.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

·         death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

·         fraud or fraudulent misrepresentation;

·         breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

·         defective products under the Consumer Protection Act 1987

No implied terms about goods. We exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Policy

Resolving disputes with us

To resolve a dispute in the first instance please contact  

Governing Law

 These terms are governed by Scottish law. If you are a consumer then, wherever you live, you can bring claims against us in the Scottish courts and if you live in England, Wales, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in.